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Job Requirements of Office Assistant 2:
Training:
Equivalent to the completion of the twelfth grade.
Experience:
- Two years of responsible clerical and office assistance experience.
Special Requirements:
- Please provide a copy of your resume
Notes:
This position is subject to a full criminal offender information record check.Studies have shown that women and BIPOC individuals are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. The county will consider any equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.
Equal Employment Opportunity
Lane County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.
Strategic Plan
In alignment with Lane County's Strategic Plan, incumbent(s) will be expected to demonstrate the following core behaviors: Passion to Serve, Driven to Connect, and Focused on Solutions.
The
focuses on the areas that Lane County will pursue as a way to deliver on our vision for the residents of Lane County. To meet these challenges, we know that the basis of our efforts lies in leveraging our people and partnerships to achieve our Strategic Priorities. We also recognize that the quality and commitment of our staff is essential to a shared future where Lane County is the best place in which to live, work, and play.Trauma Informed Care StatementLane County Health & Human Services is committed to providing Trauma Informed Care. As an organization, we recognize that many of the people we serve have experienced trauma, either currently, recently or in their past. Our agency is dedicated to incorporating an understanding of trauma, both with our clients and with each other. Our employees receive ongoing training to develop or deepen their understanding of trauma and its impacts.
Do you meet the requirements for this job?
Office Assistant 2
About the Position
Do you have a passion and dedication to caring and advocating for your community and our patients? Do you find yourself energized and engaged when working in an evolving and challenging environment with a focus on continuous improvement? If so, we have an exciting opportunity for you to join a talented and passionate team!
The Team Office Assistant role provides excellent customer service to our patients and will provide support the MLK-Primary Care Team with a variety of administrative tasks and duties. The Office Assistant team is an integral part of our organization and is the center of organizing and running the daily operations of our practice. This position may include Front desk services in a high volume and fast-paced primary care setting. Other duties may include:, working within our clinical care team to assist with administrative duties including faxing and answering phones. This position must demonstrate excellent customer service both in person and via phone for the Community Health Centers clientele.
Assessing patient insurance status and checks them in for their appointment.
Scheduling patient appointments via the phone and in person
Liaison for the Community Health Centers and Lane County Behavioral Health polices and workflows.
Receives, transfers or refers calls to proper sources; provides complex or technical information, which requires the interpretation of office or program policies and procedures in order to facilitate office operations or assist the public; meets and greets the public and directs individuals to appropriate staff. Communicates to back office via in person, staff messaging and telephone encounters as appropriate, in the electronic medical record.
Prepping care team provider schedules by retrieving/requesting records, verifying patients’ health insurance, connecting patients to the appropriate resources for care.
Establish and maintain solid working relationships through communication, cooperation and positive interactions with all patients, employees, staff and providers.
About the Division
The Community Health Centers have been providing quality primary care and behavioral health services to the citizens of Lane County since 2004. Our clinics are Federally Qualified Centers whose mission is to serve the community by offering excellent care and eliminating barriers to healthcare. Our staff must show dedication to providing care with compassion and willingness to work with a diverse population.*This position may require the ability to float to our other clinics as needed to provide coverage and support.
Click
to learn more about the Community Health Centers of Lane County!Schedule: Monday – Friday; 8:00am – 5:00pm
*This is an AFSCME represented position*
Job Requirements:
Training:
Equivalent to the completion of the twelfth grade.
Experience:
- Two years of responsible clerical and office assistance experience.
Special Requirements:
- Please provide a copy of your resume
Notes:
This position is subject to a full criminal offender information record check.Studies have shown that women and BIPOC individuals are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. The county will consider any equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.
Equal Employment Opportunity
Lane County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.
Strategic Plan
In alignment with Lane County's Strategic Plan, incumbent(s) will be expected to demonstrate the following core behaviors: Passion to Serve, Driven to Connect, and Focused on Solutions.
The
focuses on the areas that Lane County will pursue as a way to deliver on our vision for the residents of Lane County. To meet these challenges, we know that the basis of our efforts lies in leveraging our people and partnerships to achieve our Strategic Priorities. We also recognize that the quality and commitment of our staff is essential to a shared future where Lane County is the best place in which to live, work, and play.Trauma Informed Care StatementLane County Health & Human Services is committed to providing Trauma Informed Care. As an organization, we recognize that many of the people we serve have experienced trauma, either currently, recently or in their past. Our agency is dedicated to incorporating an understanding of trauma, both with our clients and with each other. Our employees receive ongoing training to develop or deepen their understanding of trauma and its impacts.